Bonus terms & conditions apply.

Terms & Conditions

This page sets out the terms that apply to your account with Magical Vegas Casino, from signing up and verification through to payments, bonuses, account closure and complaints. Please go through it before you play.

What these terms cover and when they change

These terms apply each time you visit the Magical Vegas Casino site, open an account, make a deposit or play a game with us. By opening an account you confirm that you accept them.

Each promotion also has its own terms and each game has its own rules. Where a specific rule and this page differ on the same subject, the specific rule applies to that offer or game, and the rest of these terms still apply.

We update these terms from time to time, for example when a feature changes, when we add or remove a payment method, or when the rules we operate under are updated.

We publish the updated terms on this page and show the date they take effect.
Where a change affects your account in a material way, we tell you by email or by a message in your account first.
If you keep using your account after a change takes effect, you accept the updated terms.
If you would rather not accept a change, you can close your account and withdraw any available balance, subject to the checks below.

Eligibility and your account with us

You may only hold an account if you meet the conditions below. We can ask you to confirm any of them at any time, and we may limit access to the account while we do.

You are 18 or over. If we find that an underage person has played, we void the play, withhold any winnings and close the account.
You live in the United Kingdom and use our service from a place where it is lawful for you to do so.
One account per person, household, address, payment method and device. Duplicate accounts may be closed and bonus winnings on them removed.
Your details are accurate. Give your real name, date of birth, address, email and phone number, and keep them current in your account settings.
You play for yourself. Do not play for anyone else, accept funds from anyone else or let anyone else use your account.
You keep your login safe. Keep your password and security codes private, and tell us as soon as you can if you think someone else has used your account.

Verification, deposits and withdrawals

We hold a gaming licence for the services we offer and we are required to know who our customers are, so every account is verified before a first withdrawal is paid.

Identity, age and address checks

We check your name, date of birth and address when you register and, where anything is still outstanding, before your first withdrawal. The documents we accept are listed in your account at the time we ask.

What we check	What it confirms	What we may ask for
Identity	You are the person named on the account	Photo identification showing your name and date of birth
Address	You live at the address on your account	A recent document in your name showing your home address
Source of funds	Where the money you deposit comes from	Statements or records we describe when we ask

Source-of-funds checks are not routine for everyone; we ask where we are required to, or where activity on an account makes the question a reasonable one. Until an outstanding check is complete, we may hold a withdrawal, limit deposits or pause play.

Deposits

You may only deposit with a payment method in your own name. The methods open to you, the minimum and maximum amounts and any processing times are those shown in the cashier. We do not offer credit and we do not accept credit cards.

Withdrawals

We return funds to the method you deposited with wherever that is possible. Where a method does not support payouts, we use another method in your name and may ask for further details first. The withdrawal limits that apply to you are shown in the cashier.

Bonuses and promotions

Every offer has its own terms, published with the offer. They set out who can take part, what you need to do to qualify, and what happens to the bonus and to any winnings from it.

Offer terms come first. Go through the terms attached to an offer before you opt in.
Wagering. Bonus funds usually have to be played through a set number of times before they or winnings from them can be withdrawn; the requirement and the games that count are shown with the offer.
Maximum bet. While wagering is open there is a maximum stake per spin or hand. Bets above it can cost you the bonus and anything won from it.
Expiry. Bonuses and free spins lapse if they are not used or played through within the period stated.
One bonus per person. The account rules above apply to promotions as well.

We may withdraw an offer, remove a bonus or close an account where play is aimed at taking value from a promotion rather than playing the games: duplicate or linked accounts playing together, shared payment details, or low-risk betting patterns used to clear wagering. In those cases we may remove bonus funds and winnings from them and return your own deposited balance.

Safer gambling, and closing or suspending an account

Tools in your account

You can set a deposit limit, set a reminder of how long you have been playing, take a short time-out, or self-exclude for a longer period. A new limit applies straight away, while an increase takes effect only after a cooling-off period. Self-exclusion closes your account to play and marketing for the period you choose and cannot be lifted early.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from licensed online gambling sites in a single registration.

Closing or suspending your account

At your request. Ask us in live chat or by email at support@casinomagicalvegas.co.uk. Any available balance is returned once outstanding checks are complete.
Inactivity. Where an account has not been used for a long period we may close it, after trying to reach you at the details on your account, and we will tell you how to claim any remaining balance.
Breach of these terms. We may suspend or close an account where these terms are broken, where the information given to us is false, or where we suspect fraud or money laundering.

If we suspend an account, we tell you what we need from you as far as we are allowed to. Confirmed balances that are lawfully yours are returned; bonus funds and winnings from them may be removed where the breach relates to a promotion.

Complaints, our liability and the law that applies

If something goes wrong

Tell us first. Live chat is the quickest route, or write to support@casinomagicalvegas.co.uk with your username, what happened and the date and time. We confirm that we have your complaint, look into it and come back to you within a reasonable time.

If we cannot settle the matter between us, you can take it to an independent dispute resolution service at no cost to you. We give you that service's details, and the information you need, with our final answer.

Our liability

We provide the service with reasonable care and skill, but we cannot promise that it will be uninterrupted or free of faults. Where a game or a display shows an obvious error, the result recorded on our systems stands, and we may void affected play and return stakes. We are not liable for losses that are not a foreseeable result of our breach, or for losses caused by someone else using a login that was not kept safe. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales. If part of them cannot be applied, the rest continues to apply.