Bonus terms & conditions apply.

Contact Us

This page sets out the ways to reach our support team and what to include so we can sort your query on the first reply. Live chat is open 24/7 and e-mail is answered in the order messages arrive.

How to reach us

Live chat - available on the site 24/7 once you are signed in, and the fastest way to deal with anything urgent.
E-mail - write to support@casinomagicalvegas.co.uk from the address registered on your account with us.

We do not take queries by telephone or post. Please send account questions from your registered e-mail address, as this helps us confirm we are speaking to the account holder.

What to have ready when you write

Giving us the following in your first message saves a round of questions:

Your username as it appears in your account with us.
The game or transaction involved, including the amount, for example a deposit of £50.
The date and time the issue happened, with the time zone you were in.
A short description of what you expected and what happened instead.

Questions we help with

Account access, registration details and the identity checks we carry out as a licensed operator.
Deposits, withdrawals, payment methods and the limits shown in your account.
Bonuses, wagering requirements and the terms attached to a promotion.
Technical issues such as a game not loading or a round that did not finish.
Safer gambling tools - deposit limits, time-outs and self-exclusion. We are an 18+ site, and free confidential support is also available from GamCare, GambleAware, the National Gambling Helpline and GamStop.

Complaints

If you are unhappy with something, write to support@casinomagicalvegas.co.uk with Complaint in the subject line. Include the details listed above so we can look into it without delay.

We acknowledge every complaint in writing, check the account records and game logs behind it, and reply with our decision and the reasons for it. If you are still not satisfied, our reply will explain the next step open to you.