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About Us

This page sets out who we are, how Magical Vegas Casino is run and what you can expect from us as a player, including how we look after accounts and where to reach us.

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Who we are

Magical Vegas Casino is an online casino for players in the United Kingdom. The site works on a desktop computer, a tablet or a phone, with the same account and the same balance on each.

Our games come from established studios, and the lobby is grouped so you can find what you want quickly:

  • Slots - classic reel games, modern video slots and themed series from well-known developers.
  • Live tables - roulette, blackjack, baccarat and game shows hosted by real dealers and streamed to your screen.
  • Jackpots - progressive and fixed jackpot titles, with the current prize levels shown in the lobby.

What we stand for

We want the experience here to be predictable. The rules are written down, the games are tested by specialist laboratories, and outcomes are produced by random number generators.

  • Fair play. Results are decided by random number generators, and the return-to-player figure is published with each title.
  • Fast payouts. Withdrawals are processed as quickly as our checks allow, using the methods and timescales set out in the cashier.
  • Safer gambling. Deposit limits, time-outs and self-exclusion are available in your account at any time.
  • 18+ only. Accounts are for adults, and we confirm age before play.

How we look after players

Account checks

Before an account is fully open, and sometimes later, we ask for documents confirming your identity, age and address. These checks protect your money and keep underage and fraudulent play off the site. We ask only for what we need, and we tell you when something is still outstanding.

Payments and personal data

Deposits and withdrawals run through encrypted connections and the payment methods listed in the cashier. Personal information is held only for as long as we need it, and handled as described in our privacy policy.

Safer gambling tools

Limits, reminders and time-outs can be set in your account at any time, without asking us first. For a longer break, you can self-exclude with us or register with GamStop. Free, confidential help is available from GamCare, GambleAware and the National Gambling Helpline.

How to reach us

Our support team is available around the clock, every day of the year.

If something has gone wrong, tell us what happened and we will look into it and come back to you with an answer. Complaints are handled through the process set out in our terms and conditions.